Shipping
Where we ship, what it costs, and how long it takes.
Dispatch
Orders are processed within 1 to 2 working days of payment. You will receive an email with tracking as soon as your order has been dispatched.
United Kingdom
£5.99 standard tracked delivery.
Free on UK orders over £100.
Most UK orders arrive within 7 to 14 days of dispatch. Please allow up to 21 days from the day you order, as delivery can take longer during busy periods or where carriers experience delays.
International
We ship to the European Union at a flat £14.99, and to a further group of countries at a flat £23.99. That second group currently covers Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland and the United Arab Emirates.
If your country is not on that list we are not able to ship to it yet, and checkout will tell you before you get any further. The rate that applies to your order is always shown in full before you pay.
The free delivery threshold applies to UK orders only.
International delivery takes longer than UK delivery. Please allow up to 28 days, and longer for remote destinations or where customs clearance is slow.
Customs, duties and import taxes on international orders
Prices on this website do not include import duties or taxes.
If you are ordering from outside the United Kingdom, your country may charge import duty, VAT, or a customs handling fee before your parcel is released. These charges are set by your government, not by us, and they are your responsibility to pay. We have no way of knowing or controlling the amount in advance.
Your carrier will normally contact you to collect any charges due. If a parcel is refused or abandoned because these charges are not paid, and it is returned to us, we will refund the goods less our outbound shipping cost and any fees the carrier passes on to us.
We do not mark parcels as gifts and we do not understate their value on customs paperwork.
Where your parcel goes
Please check your delivery address carefully at checkout. We cannot change an address once an order has been dispatched, and we are not responsible for parcels sent to an address entered incorrectly.
Delayed, damaged or missing parcels
If your order has not arrived within 21 days of you placing it, email us at admin@halstromvale.com with your order number and we will investigate. Where an order cannot be traced we will offer a replacement or a full refund.
If your order arrives damaged, contact us at the same address. Photographs of any damage to the box and its contents help us resolve it quickly.
Returns
Return postage is paid by you, including on international orders. See our Returns and Refunds page for full details.
Contact
Email: admin@halstromvale.com
Halstrom & Vale, Bay R13, Unit 66 Queens Court Trading Estate, Greets Green Road, West Bromwich, West Midlands, B70 9EQ, United Kingdom.